Get in Touch With Us
Got a question about a specific casino, spotted something on chymorvah.co.uk that needs a closer look, or want to suggest a brand for us to review? This page explains the best way to reach us and what you can expect once you do.
How to Reach the Team
Email is the most reliable way to get hold of us. Send your message to [email protected] and a member of the team will read it in full before replying — we do not rely on canned responses. We aim to get back to most enquiries within a couple of working days, though it can take a little longer if we are mid-way through updating our reviews or checking a new listing.
If your message relates to a particular operator, including any of those covered on our Trusted Non GamStop Casinos UK page, mentioning the brand name and the section of the page you are referring to helps us answer faster and more accurately.
What You Can Get in Touch About
- Questions about a review or rating — Curious why a particular casino sits where it does in our rankings, or want more detail on how a welcome offer works? Ask away.
- Corrections — Bonus terms, wagering requirements and site features at casinos not on GamStop change often. If you spot something on this site that looks out of date, we want to know so we can check and update it.
- Suggestions for new listings — If you have come across a new gambling site not on GamStop that you think deserves a look, tell us the name and where you found it.
- Payment method queries — Questions about how deposits and withdrawals typically work at non-GamStop casinos, including options such as cards, e-wallets or crypto, are welcome, though we cannot give account-specific payment advice for any individual operator.
- General feedback — Thoughts on how we present comparisons, how we explain local self-exclusion rules, or anything else about the site's content.
What This Site Can't Help With
We are an independent comparison and review resource — we do not operate any of the casinos listed on chymorvah.co.uk, and we cannot access, manage or close player accounts on your behalf. If you need help with a deposit, withdrawal, account verification or a dispute at a specific casino, that request has to go through the operator's own support channels directly, since only they hold your account details.
Similarly, if you are looking to manage or extend a self-exclusion under GAMSTOP itself, that is handled by GAMSTOP directly rather than by this site — we can only explain how the scheme generally works and what it means for players who choose to gamble elsewhere.
Before You Write to Us
A few quick checks can sometimes save you the wait for a reply:
- If your question is about which sites we currently rate highest, our Trusted Non GamStop Casinos UK page has the full ranked list along with the offers attached to each.
- If it is about bonus terms, check the operator's own terms and conditions page first — wagering requirements, minimum deposits and expiry windows are set by the casino, not by us.
- If it is about eligibility or age restrictions, remember that gambling on any of the sites we cover is intended for adults aged 18 and over only.
How We Handle Your Message
Every email is reviewed by someone on our editorial team rather than filtered through automated replies alone. We use reader feedback to help decide which casinos we look at next and where our existing write-ups need refreshing, so specific, detailed messages are genuinely useful to us — not just a formality.
We try to keep our content accurate as of each fact-check date, but the world of gambling sites not on GamStop moves quickly, with new brands, bonuses and payment options appearing regularly. If something you read here does not match what you find on a casino's own site, please flag it — that is exactly the sort of message we want.